Support
Frequently asked questions
Quick answers on ordering, machines, shipping, and warranty. Still stuck? Contact us — we reply within one business day.
How do I choose between home and commercial machines?
Home machines are for kitchens and light daily use. Commercial models are rated for shared spaces, higher cups-per-day, and often plumbed water. Start with who drinks the coffee and how many cups on a busy day.
Do you ship internationally?
Yes — we ship to East & Southeast Asia and selected global destinations. Shipping options and timelines appear at checkout; freight quotes for commercial units are available on request.
What is your return window?
Unused items in original packaging can be returned within 30 days of delivery. See Returns & Refunds for restocking and exception rules on opened machines.
How long is the warranty?
Most home machines include 12–24 months limited warranty covering manufacturing defects. Commercial warranty terms are listed per product and in Warranty & Support.
Can I get parts and descaling kits later?
Yes. Common consumables and service parts stay available after purchase. Contact support with your model name and serial if you are unsure which kit you need.
Do bean-to-cup machines need barista training?
No — one-touch and bean-to-cup models are built for everyday users. Semi-auto and traditional espresso still reward dial-in practice for espresso and milk drinks.
What voltage / plug types do you support?
Listings show voltage and plug type. For commercial installs outside the listed region, contact us before ordering so we can confirm local electrical fit.
How do I track my order?
You receive a tracking link by email once the parcel ships. For commercial freight, your quote contact will share carrier details after dispatch.
Did not find your answer?
Email support or use the contact form — we help with model fit, shipping, and warranty claims.